Maybe it had to do with the fact that I pointed them to their own web page regarding patient's rights, made reference to NC and federal legislation regarding HIPAA, and generally was ready with names, dates, and other such details, then made sure copies went to UNC-PA, his dept, and the hospital legal counsel for patient's rights and advocacy.
CCing Blue Cross Blue Shield to alert them to a questionable charge probably didn't hurt.
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*buffs nails* :)
Date: 2004-09-09 05:20 am (UTC)CCing Blue Cross Blue Shield to alert them to a questionable charge probably didn't hurt.
I don't screw around. :)