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Now that's service.
A few months ago I bought a pair of Shure E3c canalphones, and I have used them almost daily since - pricey, but very good.
This morning I pulled them out of my bag to find that one of the pieces that fits down into the ear had snapped off. Normally I keep them in their hard shell case, but I was in a hurry a couple of days ago and wrapped the earphones around my iPod and slipped it into the slot I use for the iPod. ie, they were still pretty well protected.
Well, there goes $180. I mean, it's a piece of electronics - what does it have, a 90 day warrantee, normally?
Try two years.
Okay, this gives me a little bit of hope. I'm sure it's going to be deemed user abuse, but I call anyway.
They said they'll be happy to replace them.
Dang.
This morning I pulled them out of my bag to find that one of the pieces that fits down into the ear had snapped off. Normally I keep them in their hard shell case, but I was in a hurry a couple of days ago and wrapped the earphones around my iPod and slipped it into the slot I use for the iPod. ie, they were still pretty well protected.
Well, there goes $180. I mean, it's a piece of electronics - what does it have, a 90 day warrantee, normally?
Try two years.
Okay, this gives me a little bit of hope. I'm sure it's going to be deemed user abuse, but I call anyway.
They said they'll be happy to replace them.
Dang.