Their office refused to cut-n-paste raw text into Word? I would have been fucking begging for raw text with such a project. And whoever is doing this job doesn't understand the justify buttons? Word may be broken, but it is a few notches up from a typewriter, people.

Why do people use MS products? Because halting everything to completely switch formats and train all staff to use something else would be costly time and money-wise, that's why. (Isn't that always the reason?) Though it helps if you have people who are at least competent in using the fucked up software ...